In response to increasing labor shortages and the growing need for efficient, contactless customer interaction, a leading retail solution provider in Asia implemented the Remote Customer Service System, powered by the Neu-X302 fanless edge computing system. This solution offers a new level of digital transformation in customer service through expressive, AI-powered customer interactions and remote human support.

The Remote Customer Service System incorporates an intuitive visual scenario function, allowing operators to design customer guidance paths that combine automated responses with human interaction. The Kiosks, controlled by remote operators, appear on touch-panel screens to provide expressive, face-to-face communication enhanced by AI-driven facial recognition and customer response analysis.

Benefits

The implementation of the Neu-X302 enabled the client to:

• Resolve staffing limitations by centralizing expertise and distributing it virtually across multiple sites.
• Enhance customer satisfaction through more personalized and emotionally intelligent interactions.
• Digitize and automate large parts of the customer service workflow, reducing human resource strain.
• Ensure privacy compliance, with control over data storage and recording features.

Why Neu-X302?

The customer selected the Neu-X302 for its compact, fanless design, ensuring quiet operation in public-facing environments, and industrial-grade reliability. Its processing power supports real-time video and AI capabilities, while flexible connectivity options (USB, SIM, audio I/O) support the varied needs of the customer service interface system. The platform’s edge computing capacity reduces latency and improves responsiveness, critical for fluid customer interactions.

By integrating the Neu-X302, the client successfully elevated their customer service experience—delivering innovative, efficient, non-contact, face-to-face and satisfying service in an increasingly digital world.

System Architecture

At the heart of the system lies the Neu-X302, equipped with an 9/8th Gen Intel^® Core™ i processor and Intel^® Q370 chipset. This robust edge computing platform integrates seamlessly with essential peripherals—HDMI^® output, camera, microphone, speaker, and SIM-based connectivity—to enable real-time, two-way visual and audio communication. The architecture connects the customer’s device to the cloud for centralized data analysis, while maintaining customer privacy by allowing recording to be locally disabled.

Key Features for Application Needs

• Support 9/8th Gen Intel^® Core™ i processor
• Dual channel DDR4 SO-DIMM, up to 32GB
• 1 x VGA and 1 x HDMI^® 1.4 4K display outputs
• Dual Intel^® LAN ports
• 6 x COM port, 10 x USB, 1 x Mic in, 1 x Line out
• TPM 2.0 design for security advantage
• Support Intel^® AMT technology
• Onboard M.2 Key B/E for storage and wireless connection